Skip to content
  1. / Home
  2. / Use cases
  3. / Help desk support

Help desk support

Improve your help desk support process with digital forms and workflows

Resolve issues faster, reduce delays, and keep case management smooth. Keep your help desk running, so your employees and support teams can each focus on what matters.

Woman engaging in a conversation at work wearing a headset

Benefits

Accelerate response time

Solve problems faster so you can get employees back to work without delay.

Track service levels

Get real-time data with insights into numbers of incidents, time to resolution, and user satisfaction.

Respond from anywhere

Provide remote-accessible process applications to handle tickets on the go.

Take the stress out of help desk management

Automate ticket assignments, capture critical information, and track response times – in one system with minimal effort. With automatic notifications and escalations, nothing slips through the cracks. Integrate with knowledge bases for faster resolutions. Ensure IT policy with automatic compliance. And spend less time on repetitive tasks so your team can focus on solving real problems.

Two men discussing work on a tablet

Resolve tickets faster

Track, prioritize, and resolve support tickets fast

When employees come to IT with a problem, they want quick solutions – not delays or lost tickets. Nintex keeps everything on the fast track by automating ticket prioritization and routing, so your help desk team can resolve issues quickly.

Man sitting on a desk talking on a cell phone

Streamline your support processes from beginning to end

Nintex makes it easy to manage support cases from start to finish. Automatically route requests to the right people to provide better service at every step, from notification to resolution.

purple background pattern

Why Our Customers Trust Nintex on

Nintex Process Platform – Agility & Scalability

An excellent tool for SharePoint and other enterprise systems migration to automate business processes by and achieve the ultimate aim of reducing IT burden and cost reduction.

Great Online Forms and Workflows to Create Efficiencies in Business Processes

It has substantially increased efficiencies for processing new, changed or removed access requests for the entire organization

ITT Project Director

Nintex stacks high among the tools available

Nintex Workflows

fast business workflow automations and responsive forms

Nintex workflows fir Sharepoint

Great time saver. Workflow development can be done very fast.

Review from a 2y experience Developer in a large organization

The platform is powerful and run very complex processes, yet it is so user friendly that its fundamentals can easily be taught to Citizen Developers.

Intuitive process management

We anticipate being able to reduce the use of hard copy forms by over 60%

A Brief Insight Into How Effective Nintex Process Platform Has Been For Us

Nintex Process Platform was and still is by far the most flexible and easy-to-use than any of the other form creation and workflow designer apps we looked at.

Nintex Process Platform's Forms & Workflow for SharePoint 2019 & NWC

Moving to the Nintex Process Platform seven years ago took us to the next level with capabilities, including being able to build the "system" in SharePoint.

I love Nintex Workflows

I love Nintex Workflows

A good and powerful tool for automation process with less or no code.

We can build the same application with same complexity level in Nintex within a few months while Power Automate may take longer time (4-5 months) to build it up as a beginner.

Completely Overhauled Our Doc Management Processes

It increased our survey response rates by about 12 – 15% which is massive for us

Effortless Time and Effort Reporting

The implementation of this form has helped users in not having to submit a paper form and resubmit if it is lost.

Positive Nintex Review

I would highly recommend the Ninetex product to any colleagues. I have had a favorable experience and so have my immediate co workers.

Great platform for non-programmers who want to create automation

This is my primary go to tool for automating business processes within SharePoint

Eliminates manual processes and procedures to streamline your Intake Process

Nintex Forms are quick and easy to build and customize with no code.

Nintex Promapp and Workflow Cloud.

It is very user-friendly, and on top of that, it's no code.

For the elimination of manual processes and procedures it is beneficial.

The excellent low-code programming tool Nintex Process Platform is dedicated exclusively to automated processes.

Nintex Process Platform review

It just works for us, and we have been receiving lots of good feedback from all of the employees. The fact that it is visually appealing and so easy to use made our employees not miss any of the workflows.

A tool to automate everything

We have implemented solutions that will be used by any user, i.e. Company gift and business declaration system, to training requests. We also have solutions in Supply Chain, HR, Engineering, Mining, IT all the way up to our Company Secretary.

No more losing a process just because someone leaves

If you have any process that you do routinely that follow the same basic steps, you can and should use Nintex Process Platform. It really helps you flush out processes, even ones you have had for years. Doing this allows you to streamline those processes and free your time up.

Nintex Process Platform Review

I would rate the usability of the Nintex Process Platform workflow a ten out of ten, It's easy to use and for simple flows, there is no need for training. The logic is simple to understand. There's a vibrant community that is ready to help out if end-users run into problems. There are even some project samples online with step-by-step tutorials.

Nintex Process Platform Review

It is pretty useful to manage workflows using this software.

Nintex process automation can make your organization more efficient!

Process mapping – mapping your business processes in a central portal for knowledge management and to find opportunities for automation & efficiency gains

Huge Time Saver

Simple workflows can be created in minutes and save hours of work.

Abit pricey but worth your money

This tool is perfect for any company looking to reduce workload and cut down cost used in manual information entry. also it's e-signature feature is a life safer expecially when dealing with customers order approvals.its also a great tool to generate complex forms and in-depth documentations within the shortest time.

Our use cases

Streamline, automate, and solve with Nintex

Explore related use cases showing how Nintex solves real-world business problems, from automating routine tasks to simplifying complex workflows.

Woman using a cellphone while using a laptop computer.
Use case

Chatbots

AI-powered chatbots help users to converse using text, interactive cards, or speech. Provide your users with the resources they need.

Learn more about Chatbots
Smiling woman, interacting with another employee over a double monitor.
Use case

Reduce operational risk

Manage risk, reduce costs, and increase productivity with the most powerful, easy-to-use platform for process automation and intelligence.

Learn more about Reduce operational risk
Woman at home engaged with her laptop smiling

See for yourself

Put Nintex to the test

Because seeing is believing, let us give you a firsthand look at how Nintex can work for you.